When the stakes are high, customers need clarity and confidence.​
​Businesses need smart ways to support them.
Specialising in moments like product disclosure, digital consent, and financial hardship, Humbli helps organisations show up, when it matters most. ​
By embedding learning into the customer journey, we build understanding and confidence in critical moments. As customers engage, they generate rich, real-time insights that help businesses respond with greater precision and care.
Early Engagement in Financial Hardship
Financial difficulty is often silent until it’s critical. Many customers wait too long to seek help, limiting their options and increasing the risk of lasting harm. For lenders, this means fewer ways to assist and worse outcomes overall.
Humbli’s Early Engagement Framework shifts the conversation forward. It’s a digital support experience that reaches at-risk customers early, helping them understand their situation, explore available support, and take informed action.
Reimagining Product Disclosure
Traditional financial disclosure documents often overwhelm consumers. Research indicates many people either don’t read them or don't understand them, leaving customers uninformed and at risk.
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Dynamic Disclosure is a customer-first disclosure platform that reimagines traditional disclosure documents such as T&Cs as an interactive digital experience—built to improve consumer understanding, trust, and regulatory compliance. It empowers people to engage meaningfully with their financial commitments when it matters most: before they sign.
Partnering with Industry Leaders to set a New Standard
We’re proud to support organisations leading the way in customer trust and transparency. Together, we’re transforming the way regulated industries respond in the moments that matter most.
Trust is Won in Critical Moments
Customers don’t expect perfection, but in critical moments, they do expect clarity, empathy, and the chance to make an informed choice.
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70% of Australians say clear, timely information would increase their confidence and trust in critical situations. Humbli helps you meet that need, earning trust when it matters most.
Game Changing Insights
When supporting customers through challenges like financial hardship, every interaction is a window into what they fear, value, and need.
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Through our learning experiences we capture real-time behavioural insights that show not just what customers do, but how confident they feel, where they hesitate, and what helps them move forward. ​
