News
Humbli Whitepaper – Early Engagement in Hardship: Lifting Capability Across the Sector
As financial stress becomes a lived reality for more Australians, how can institutions respond with both empathy and impact? This whitepaper explores the case for early engagement—supporting customers before crisis hits. It introduces a proactive, collaborative approach to hardship that builds trust, improves outcomes, and strengthens capability across the sector.
Humbli Whitepaper – Mindful Friction: Building Trust Through the Disclosure Process
In a digital world where speed and convenience often come at the cost of understanding, how can financial providers foster trust? This whitepaper explores the concept of mindful friction, the idea that well-placed, intentional pauses can empower customers, improve comprehension, and strengthen relationships.
Humbli Whitepaper - Customer Empowerment: Self-efficacy and the power of “the Moment”
This whitepaper explores how well-timed, actionable learning moments can empower customers, build confidence, and deepen trust. It explores the role of self-efficacy in driving engagement and loyalty, tackles the challenges of information overload, and showcases a proven model for consumer empowerment.